Complaints

CV KNOWHOW has a formal complaints procedure which can be provided on request. Should you be dissatisfied with any aspect of the service raise this with your Account Manager or email customerservcie@cvknowhow.com CV KNOWHOW undertakes to examine any complaint and respond to the purchaser as soon as practicable, normally within two working days.

Interruptions to service

CV KNOWHOW is not responsible in any way for any interruptions to the service it provides as a result of breakdown of internet or other supporting services, and does not undertake any liability for any losses which may occur as a result of such breakdowns. It will, however, use its best endeavours to deal with such errors.

Termination

CV KNOWHOW retains the right to terminate any contract with any client should it so wish at any stage in the production of any document, and retains the right to keep fees paid.